Medical, hospital or dental claims: original medical accounts (diagnosis, hospital discharge, summary, etc) and receipts.
Loss or theft of your luggage/personal effects: written notice of your police report. You'll also need to prove ownership for the items.
Damage or misplacement of luggage/personal effects, caused by the airline or any other operator or accommodation provider: report of damage/misplacement to an appropriate official, or any official documentation or offer of settlement that a travel provider may make.
Other information we might ask for (but not limited to):
- police reports
- medical reports
- mobile phone records and contract
- original receipts,
- or proof of purchase and ownership.
If required, we may ask you to provide us with translations into English of any such documents to enable us to consider your claim.
Documentation/supporting evidence needs to be obtained at your own expense.