When you submit your claim
, you'll need to provide certain documents for us to be able to assess your claim effectively.
For medical, hospital or dental claims you'll usually need original medical accounts and receipts.
For loss or theft of your luggage/personal effects you'll need a written notice of your police report. You'll also need to prove ownership for the items.
For damage or misplacement of luggage/personal effects, caused by the airline or any other operator or accommodation provider, report the damage or misplacement to an appropriate official and obtain a written report, including any offer of settlement that they may make.
Please note you must give us any information we reasonably ask for to support your claim at your expense, such as but not limited to, police reports, valuations, medical reports, original receipts or proof of purchase and ownership. If required, we may ask you to provide us with translations into english of any such documents to enable us to consider your claim.